FAQ

1. What products do you sell?

At Veloura, we offer a curated collection of stylish women’s dresses and trendy handbags designed to elevate your everyday look.

2. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location.

3. Do you offer free shipping?

Yes! We offer free shipping on selected orders and promotions. Shipping fees (if any) are calculated at checkout.

4. Can I track my order?

Absolutely. Once your order is shipped, you will receive a tracking number via email to follow your package in real time.

5. What is your return policy?

We offer a 14-day return policy. If you’re not satisfied with your purchase, you can request a return or exchange.

6. Are your products true to size?

Yes, our products follow standard sizing. We recommend checking the size guide on each product page before ordering.

7. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment methods.

8. Is my payment secure?

Yes. Your payment information is encrypted and processed securely to ensure complete protection.

9. How can I contact customer support?

You can reach us anytime via email at support@velourastor.com. We’re here to help!

10. Do you restock sold-out items?

Some popular items may be restocked. Stay tuned or contact us for availability updates.